The 7 days’ return and exchange policy allows you a timeframe to return or exchange items bought on Cotrasworld.com within a span of 7 days from the date of the receipt of the item. For a successful credit of the refund, we expect you to preserve the product in its original condition with tags intact packaging and in the same unused and unwashed condition as received by the customer. Exchange requests received after 7 days of delivery of product WOULD NOT be entertained. The exchange policy allows swapping of sizes only. The exchange requests are processed only if your address falls under a serviceable area for our Logistics team.
ONLY EXCHANGE WITH A DIFFERENT SIZE OR GARMENT ONCE PER ORDER IS ALLOWED.
Exchange/Return courier to our facility shall be managed by the customer. Customer needs to send back the product/s to RETURN ADDRESS mentioned at the bottom of the packing slip of the order. Please update us with the courier receipt as soon as you dispatch the product back for tracking purpose.
Please get in touch with us at firstname.lastname@example.org for initiating exchange/returns.
It may take 15 - 18 business days for the exchange to process from the date of placing the exchange request.
Return requests may be declined if the products returned do not pass the necessary quality check. It may have happened if the item is damaged, used and doesn’t have original tags with it. You can contact our customer care for more detailed info.