Shipping Policy

Do the Shipping charges vary on the number of items purchased/weight of the order?

The shipping charges remain same, irrespective of the weight and order size. For all the purchases of Rs. 2000-00 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs.100-00 (excluding GST) will be applicable to all orders under Rs. 2000-00.

Order value is calculated after applying discounts/VAT/GST or any other applicable charges


How long will it take to receive the ordered products?

An order is processed within 48 working hours and we attempt to deliver it within 7-10 business days. However, in some cases it may take longer depending upon your location.


What should be done if my package has been opened or seems tampered?

It is a red flag! If the package has been opened or tampered with, do not accept the shipment. Please inform our Customer care team via phone on +91-7665994760 or via email at infocotraas@gmail.com and we will guide you to place a new order.


What delivery methods do you use?

We have tie-ups with leading domestic courier companies and deliver to a majority of the postal codes in India.


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