How long will it take for my order to be delivered?
Orders are typically dispatched within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location. Remote or non-serviceable areas may require additional transit time.
What payment methods do you accept?
We offer a range of secure payment options for your convenience, including UPI, credit and debit cards, net banking, digital wallets, and Cash on Delivery (COD) for eligible pincodes. All online payments are processed through trusted and secure payment gateways to ensure a safe shopping experience.
What is your return and exchange policy?
We offer a 7-day return and exchange window on eligible full-priced items. Products must be unused, unwashed, and returned with all original tags and packaging. Altered and discounted items are not eligible. For complete details, please see our Return & Exchange Policy.
How can I contact your customer care team?
At Cotraas, we believe that exceptional customer care is just as important as the garments we create. Whether you need help with sizing, your order, exchanges, or simply have a question, our team is always happy to assist.
You can reach us at cotrasworld@gmail.com or +91 93588 33760. Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM, and we'll respond as promptly as possible.
